Shipping Terms

SURFBOARD SHIPPING RATES

AUSTRALIA RATES

NSW All areas - $120
QLD All areas - $120
VIC All areas - $150
ACT All areas - $150
SA All areas - $180
WA All areas - $180
NT All areas - $180
TAS All areas - $180

 

INTERNATIONAL RATES

Door to door shipping rates for surfboards ($AUD / per board);

NZ - $300

USA - $400

ALL OTHER LOCATIONS - $500

Please note that this charge covers freight only, and does not include any local import duties, taxes, or clearance fees.

Please check with your local authorities prior to placing your order.

PACKAGING 

When shipping both within Australia and Internationally, we want to ensure that your board arrives in mint condition. We take great care in packaging your board using the following steps. 

  1. We wrap each surfboard in heavy-duty double-sided bubble wrap.
  2. We then affix heavy-duty cardboard rail protectors the length of your surfboard, taping everything together firm.
  3. Once the surfboard is wrapped and ready we slide it carefully into a double-walled cardboard box for final shipping.

 

DELIVERY PROCESS

On the rare occasion your surfboard packaging has been compromised during shipping we have taken steps to fully insured your board for any costs associated with any direct damage to the surfboard.

You must follow these steps to continue this protection and help us claim any damage.

  1. Before you sign your delivery docket/consignment note, ask your driver to stay with you while you unpack your newly delivered surfboard. If he is unwilling to wait while you check your surfboard for potential damage then mark the delivery docket/consignment note “BOX DAMAGED” before your signature and the drive can leave.
  2. If the driver agrees to stay, unpack your board carefully and inspect your new surfboard. If it has been damaged or marked in any way, then please mark the consignment note as "DAMAGED" before providing your signature. If your new surfboard is unmarked, which is usually the case, then feel free to sign the drivers consignment note.
  3. If your surfboard has been DAMAGED, then please document the damage with good quality photos and contact us immediately to register the damage with our customer service team. Please email info@noosasurfworks.com.au

 

SPECIAL NOTE

By signing the consignment note without any written mention of damage, you are acknowledging the surfboard was delivered in good order.